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Policies

The Experience

• Submit your booking request, and we'll create a tailored menu to suit your event needs.

• Chef Jean will handle all shopping, preparation, cooking, and cleanup, ensuring a seamless and elevated dining or catering experience.

• Arrival: Chef Jean will arrive at your venue prior to the event start time to prepare and set up.

• Services include setup (dishes, kitchenware, etc.), personalized service, and thorough kitchen cleanup before departure.

Space & Equipment Requirements

• Chef Jean will bring the necessary equipment (pots, pans, and cooking tools).

• The host is asked to provide:

  • A working stove and oven.

  • A grill (if the menu includes grilled items).

  • Ample counter space for plating and a table for setup.

Payment Policies

Deposits

• A non-refundable deposit of 50% is required to secure your event date.

• Deposits must be paid within 48 hours of booking confirmation.

• For last-minute events (within 2 weeks), full payment is required at the time of booking.

Balance Payments

• The remaining balance is due 1 week before your event date.

• Payments are accepted via:

  • Zelle, Cash App, Venmo

  • Cash, Check, or Money Order (payable to Chef Jean Lorestil).

Cancellations & Rescheduling

Cancellation Policy

• Cancellations made 7 or more days prior to the event will receive an 80% refund of the deposit.

• Cancellations made within 6 days of the event are non-refundable.

Rescheduling Policy

• Events can be rescheduled with a 10% rebooking fee.

• Rescheduled events must occur within 3 months of the original date, unless otherwise agreed upon.

Menu Selections

• Chef Jean offers bespoke menu options tailored to your event.

• Seasonal availability may impact menu items, but any necessary adjustments will be made with your approval.

• Custom menus, buffet-style services, and special requests are available and will be priced during consultation.

Additional Notes

• Events outside Richmond, VA, will include a travel fee.

• Service fees may apply for larger parties, holidays, or last-minute bookings.

• An itemized invoice will be emailed to you with a breakdown of costs and payment links.

Location Access

• Please ensure Chef Jean has access to the venue at the agreed-upon time.

• If access is not possible and no response is received within 60 minutes, the event will be considered a cancellation, and the cancellation policy will apply.